The hospitality industry of Australia generates $37 billion in retail turnover each year & creates over 450,000 employment opportunities.
And it is one of the hardest-hit sectors by the global pandemic.
In this situation, we have the opportunity to get a deeper look into the state of the industry with Wes Lambert, the CEO of Restaurant & Catering Industry Association (R&CA). R&CA is the peak body of the industry.
In this episode, Wes shares with us how the industry is using technology, data, and analytics.
Some important elements of the episode are:
How much did Covid-19 push up the restaurant’s revenue percentage from delivery apps?
Why are the behavioral changes of the consumers likely to stay?
What are the new technologies that are being used in the industry?
How are they balancing the different modes of consumption, i.e., dine-in, takeaway, etc.?
What should you do to stay relevant no matter how volatile the market is? Hint: You have to meet the customers where they are.
How the conflict of data-sharing by delivery app platforms with the restaurants can be solved?
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