In this episode, I talk about the 4 Ps of customer experience and how they can help your business win: People, Place Product, and Process

1. People - The "who" of your organization
2. Place - "Where" you meet your customers
3. Product - "What" product of service you offer
4. Process - "How" you get things done and make things easy

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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