In this episode, we will discuss execution and how it impacts the overall customer and guest experience

1. Details tell a story about your brand
2. Creating a service behaviors model inspires consistent customer experiences
3. Body language and tone of voice are important parts of your service strategy

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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