We're continuing on the adventure of creating a fabulous client experience that aligns with your business and where you're heading, and today we're focusing on the design phase.     We dive into: * Auditing the stages of your current client experience * Clear roles and expectations * Capturing the experience * Off-boarding being as important as the other phases * Action items to lean into what can be possible

For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-124/