In this episode of Customer Driven, Chad is chatting with Vicki Perryman, Senior Vice President of Humana. Humana is a global operations organization focused on enabling their members to utilize their benefits and access providers for the care they need.

Chad and Vicki also discuss:

• Her start with Ebay
• Humana's main channels for Customer Engagement
• How to utilize insights to drive customer satisfaction
• How Humana determines when and what to outsource
• What it means to become a "partner in health and aging"

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