Welcome to the latest episode of Customer Driven with Chad McDaniel! Our episode this week features Rob Sutton, Senior Vice President of Customer Care for Vonage. Rob’s career has revolved around his ability to effectively utilize his technological knowledge with his passion for a positive customer experience. Rob has sent the last 10 years with Vonage and has a unique perspective on the current state of technology and it’s role in CX.

In this episode, Chad and Rob discuss:

• Current state of technology in CX, including the struggles and potential ways to improve
• What service leaders need to be doing to continue to improve the CX experience in regards to technology
  -Understanding your customer and your customers’ needs
  -Assessing the current state of talent in the Customer Experience world

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