Why This Stuff Matters challenges leaders to think differently about how they show up in their organizations and create accountability for real change. This episode, featuring Steve Hopkins and Tom Cox, from the Oliver Group, takes a look back at 2020 and lessons learned from COVID and other crises. In particular, the discussion revolves around the theme of ambiguity: how 2020 forced us to get comfortable with "not knowing" and the challenges that creates to establishing accountability and clarity of purpose. Whether in our strategic planning, with coaching situations, or even in client or internal conversations, handling ambiguity and generating clarity and accountability is key to effective leading.