Robyn Caplan discussed the distinction btw mediation and moderation as strategies used by platforms to increase trustworthiness of information online. Users tend to engage in moderation but a lot of platforms use a system of mediation to determine what is a trustworthy source and to then highlight that and bring it to the top. She noted that one isn’t necessarily better than the other—both need to be critiqued and examined, as do all media decisions, from what they publish to the composition of the team making the decisions

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