There are 5 essential skills you're going to need to be an effective leader:

1. How to communicate 'Why'
2. How to evaluate performance
3. How to give feedback 
4. How to delegate
5. How to create a culture of accountability to drive excellence

It can feel overwhelming, even intimidating at times. So when I’m working with a client we focus on creating wins by focusing in on one key element at a time.

Communicating why things are they way they are…
Evaluating performance of people and projects
Giving feedback that’s helpful, timely and honest…
Knowing what, when and who to delegate to...
And creating a high performance culture around accountability…

These are the fundamentals for creating a winning team, which in turn, creates a winning experience or your customers.