In this episode we discuss the evaluation of customer feedback/complaints and the use of customer feedback data, within internal audit and performance audit.

This includes:

1. Auditing the customer feedback process
2. Using the customer feedback content (data/information)
3. Using customer feedback data for deeper, more effective, audit analytics.

Links

• Blog: why are auditors increasingly using complaints and customer feedback data?
• This episode's web page (with full transcript)

About this podcast

The podcast for performance auditors and internal auditors that focuses on data & risk. Hosted by Conor McGarrity and Yusuf Moolla. Produced by Risk Insights.