Got an issue that needs to be dealt with in the office? Everyone does—that’s why we created SBGM. Great leadership requires effective management and active listening. It also takes a thoughtful approach to how problems are addressed. Are you going to sit down with all concerned parties and work through to a consensus? Or will you go to the opposite end of the spectrum and simply “lay down the law” without any input from others? Consensus-maker sounds so much more appealing. Dictator sounds ruthless. In real-world medicine, the truth is there is room for a bit of both.