From protecting people in a global pandemic to conquering a needle phobia. A unique insight into what it's really like to lead a health service during the COVID-19 crisis. Western Health Chief Executive Russell Harrison reflects on the biggest challenge of his career and the most humbling experience of his life. Additional information:   *    Interview excerpt is a Western Health senior critical care nurse manager Kylie Fisher speaking at a Victorian Government media conference in Melbourne.   *   Russell refers to an EAP program - this is an Employee Assistance Program, which provides care and support to employees. For more information please visit http://www.theunifyingcall.wh.org.au/ (http://www.theunifyingcall.wh.org.au)