In this episode, Patrick Muse shares his insights on how we can bring stories to life that touch our guests and provide them with moments they will remember long after their experience with our brand, team, and company. 

Episode Highlights:

• Patrick's unique journey into the briefing world
• The vision of the role of briefing programs to provide special moments for guests
• Centers that have provided memorable moments
• How to make a different for guests that engage with our teams and visit our centers
• Lessons learned