Kanti Prabha is co-founder of SirionLabs, a startup that offers Customer Lifecycle management in SaaS for enterprise customers. In this episode she spoke about how the SaaS space has evolved over the past decade, what changes when an industry matures, the nuances of building for the enterprise, what to do and what not to do while scaling your team and culture in her conversation with Roshan Cariappa.

Topics:

00:00 Introduction

00:59 Evolution of SaaS over the past decade

03:46 101 of contract lifecycle management

07:36 What changes when an industry matures

11:13 Stories and lessons from the early days of SirionLabs

14:55 Nuances of building for large enterprises

20:32 Productising the last mile

23:55 Building with customers v/s innovating

28:06 Closing the loop on information asymmetry

31:22 Building your own Ops playbook

37:03 Building an Ops function

38:25 Do's and Don'ts of scaling your team and culture

41:18 3 point advice on building for enterprise

44:45 Books and podcast recommendations

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Connect with Kanti :

Linkedin: https://www.linkedin.com/in/kanti-prabha-93234b2/

Twitter: https://twitter.com/kantiprabha

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Connect with Us:

Linkedin: https://www.linkedin.com/company/startup-operator

​Twitter: https://twitter.com/OperatorStartup​​

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