Consistent, exceptional results requires a high performance culture. Scott McComb, CEO of Heartland Bank inherited a culture that allowed mediocre performers to avoid accountability. (Ironically, it was created by his dad.) To change this culture. Scott instituted his Performance Culture model that helped reduce artificial harmony and identify internal terrorists. (They will be helped to find a better place to work!) Scott's practical and entertaining examples are a great reminder of what you can do to make your culture truly high performing!