Chad Gerlt is the Owner-Operator of a Chick-fil-A franchise in Yukon, Oklahoma - one of the top Chick-fil-A’s in the country. He opened his restaurant in 2009 after moving his family from Arlington, Texas. His desire is to make people feel welcome and cared for, and believes many restaurants miss the mark in that aspect. He and his wife, Erin, have 6 children. And because I’ve known Chad for a few years now I can tell you unequivocally that he is one of the best bosses this country has seen.

In this episode Steve, Jason, and Chad discuss:

• Putting dignity at the center of everything we do, from our culture to our customers.
• Providing dignity, honor, and genuineness in your guest experience.
• People can’t fake values, finding employees with your core views and values.
• Ghost kitchens: the future of food delivery.

Key Takeaways:

• You can’t fake caring, customers can feel when you are being genuine, and when you aren’t.
• Putting people first not only is better customer service it will inevitably bring about more income.
• Make sure you are caring for your team because they care for the customers.
• Difficult customers have other things going on in their life, you can be a bright spot when you treat them with dignity.

Book Mentioned: The Truth About Employee Engagement by Patrick Lencioni

Connect with Chad:

Chick-fil-A Garth Brooks Boulevard Yukon, OK

Connect with Steve and Jason:

LinkedIn: Jason or Steve

Website: Rewire, Inc.: Transformed Thinking

Email: grow@rewireinc.com

Show notes by Podcastologist: Kristen Braun

Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.