To maintain standards, work ethic and the passion that we all love in our emergency services it often falls to the leader/manger to be prepared, willing and capable of having difficult conversations.

After a few requests to talk about this subject from those looking to improve standards in their departments we put together this short episode to help give people in positions of leadership, new managers & those who have to navigate a difficult conversation for the greater good of their team and organisation do so with more confidence.

We hope you find it useful

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