APQC's John G. Tesmer, director, open standards benchmarking, and Holly Lyke-Ho-Gland, process and performance management program manager, answer questions from Process Classification Framework (PCF) users on:

• Best Practices to align policy and procedures with PCF
• Recommended approach for mapping metrics to PCF processes
• Which organization in the company typically "owns" the deployment of the PCF?
• Can we use the PCF in risk management and internal audit departments?

You can view entire Process and Performance Management Webinar: Putting the PCF into Action in the APQC Knowledge Base for free.