Mr. Neeraj Sharma has been taking on unique challenges, and collaborating with clients and internal project teams - from gathering business/functional requirements from different stakeholders, to applying strategic thinking to IT service management, to guiding the client on ITIL best practices and designing Service Management solutions, processes and functional design which are efficient, effective and economic, while having extensive experience in Designing Solution /Development/ Implementation /Integration around ITSM tools, Remedy ARS Development and Remedyforce Implementation.