Great customer service is easy if it sits within your core business values. In this episode, Beverley Lockett, best selling author and Director of Red Door Homes, talks about what motivates her to create a different type of shared accommodation. She discusses matching your values with solving your customers problems, and creating a customer experience not just a place to live. Beverley details how she links her own values, including environmental sustainability, into their houses with eco-friendly products for customers.  She discusses how they create community by matching customers based on stage of lifecycle and how they are paperless when it comes to dealing with customers. Beverley explains how their model has led to their customers doing the marketing of rooms for them. Finally Beverley talks about improving your customer services by focusing on identifying and solving your customers problems.