As we listen to leaders talk about their transformation success - it sounds as if they created a plan, executed on the plan and declared victory.

In working with large complex change, this is rarely true. Things happen that derail the project such as acquisitions, divestitures, and market changes. The test of a successful leader is how he or she responds to the changes that happen and pivots to revise the strategy for success and implements these changes. Two seasoned experts answer the following questions and share their experiences:

1. You have both led successful transformations across multiple sectors and industries, what challenges that came up for you and how you responded? Let's start with a change you didn't anticipate?
2. How did you manage the people who were living through uncertainty - in some cases worried about losing jobs and their families financial security?
3. Did you see any common themes?