What's coming to the last mile in 2021? Luanne Allen and Emily Henderson discuss their predictions for the new year and the pivots that are sure to come, including:

• Growth in drone deliveries
• Changes to how consumers receive their orders
• Sustainability and packaging changes
• Capacity expectations
• The end of a singular-carrier system
• Cold-chain strain

For more information on the last mile, visit www.eTracFinalMile.com

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