Hello I'm Brian Cooke.

This is Note # 17 on Career Success in Business.

Although everyone has problems to solve, successful business leaders are better problem-solvers.

Are you solving the right problems?

Here are some practical suggestions for effective problem-solving and bigger performance breakthroughs.

Use the Pareto Principle. 80% of our performance is determined by 20% of our activities. Make a list of all the problems you are experiencing. Prioritize the “significant few” big problems that matter most.

Define the problem. Write down your problem statement. For example, “we are focusing on ‘A’ as measured by ‘B.’” A written problem statement helps check for understanding and assure operational agreement on the problem you are solving.

Begin with the end in mind. Who will benefit most when this problem is solved? What is the cost of not solving this problem? How much will people pay for a solution? Do potential rewards for a solution justify investment needed to solve the problem?

The right problem solvers. Assign the right people to solve the problem. Who has firsthand experience with this problem and the people it impacts? Who has the knowledge, skills, and experience to design a winning solution?

Root cause analysis and solution theory. Identify and analyze root causes – not symptoms - of the problem. Write down the proposed solution and action plan. For example, “In order to achieve X as measured by Y, we will do Z.”

Build. Test. Learn. Repeat (Quickly). Build a prototype to test the proposed solution. Study how people use the prototype to validate or modify your design assumptions. Succeed or fail fast. Repeat this cycle to drive continual improvement and innovation.

How well do you solve big problems?

If we want to make a bigger difference, we need to be better problem solvers!

For more coaching and leadership lessons, connect with me at BCedX.com.

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