Choosing the right support for a portfolio of products like the Atlassian suite can present a strategic dilemma.

**In the latest episode on our podcast, Chief Revenue Officer Paul Renshaw and Product Manager Jake Churcher explore and compare the Atlassian support options available.

They address several important questions including:**

• Do SLAs need to be enhanced for the user base?
• How do you escalate issues?
• Which channel(s) can be used to reach out for help?
• How important is it to have a support agreement in place?
• With the move to Cloud, what options are available?
• How does support differ?
• What is the difference between Standard, Premium, and Enterprise plans?
• What exactly do these support offerings cover?
• What support is there for Server and Data Center users?
• How does support differ between Server, Data Center, and Cloud products?
• How do I decide between Standard, Premium, and Enterprise?
• Are there any third-party alternatives?
• How does Clearvision’s support differ from Atlassian’s offering?