Operations... WHAT?: Recent Episodes
City Wide
In this episode, Joe is joined by Tony Bransford and Mike Waroway. Tony discusses how Unger equipment can help crews work more efficiently, safely, and productively, while Mike walks you through the registration process on ungercleaning.com so you can take advantage of special direct purchase pricing for City Wide locations.
In this episode, Joe reviews resources that help you Keep Em' and Grow Em' through education, information, and knowledge.
In this re-release of a June 2019 episode, Joe discusses opportunities and best practices for hard floor care.
In this episode, Joe discusses recent additions to the City Wide vendor portfolio, Brady IFS, and Bennett Uniform.
In this re-release episode from May 2019, Joe discusses opportunities for securing NJS sales.
In this episode, Joe talks about the resources available to FSMs to aid them in doing their job.
In this re-release of a July 10, 2019 episode, Joe discusses the importance of all things including in a new start.
In this episode, Joe discusses innovations and timesavers that you can share with your Independent Contractors to help them become more efficient and ensure your expectations are in line with their results.
In this re-release from a June 13, 2019 episode, Joe discusses how complaints and negative ratings can impact your business and provides guidance on how to address them.
In this re-release of the June 6, 2019 episode, Joe discusses the importance of maintaining a consistent schedule and outlines must-haves for the calendars of DOOs, FSMs, and Night Managers.
In this re-release of the January 19, 2021 episode, Joe discusses the importance of FSMs cultivating and maintaining effective communication with their Night Managers.
In this re-release of the October 13, 2020 episode, Michael Watson of Envirox sits down with Joe for part 2 of the Terminal vs. Sterile clean series, Sterile clean.
In this re-release of the October 6, 2020 episode, Michael Watson from Envirox joins Joe to discuss the similarities and differences between terminal and sterile cleans. You will learn the definition and appropriate instances in which to use terminal cleans. Be sure to check out next week's episode discussing the use of sterile cleans.
In this re-release of a September 29, 2020 episode, Joe is joined by Michael Watson to discuss resources and governing bodies associated with medical cleaning services.
In this re-release of a May 2, 2019 episode, Joe discusses relationships with existing property management companies and what to do if building ownership transitions to a new property management company.
In this re-release of a May 9, 2019 episode, Joe discusses what to do if you receive a 30-day notice from a client. Don't panic! All is not lost, but you will need to act quickly to have any chance of saving the account.
In this episode, Joe outlines best practices for conducting a successful new start in a facility.
In this re-release from an August 2020 episode, Joe is joined by Michael Watson from Envirox to discuss the proper two-part process of cleaning and disinfecting.
In this episode Joe discusses a growing trend in facilities we manage, Luxury Vinyl Tile or (LVT) flooring. Listen for best practices on how to maintain this highly functional flooring type. For additional information about the Envirox LVT Renew product click here.
In this re-release of a June 2019 episode, Joe discusses opportunities and best practices for hard floor care.
In this episode, Joe gives recommendations on how to adjust for certain circumstances, like a pandemic, in order to sit on the same side of the table as our clients. Now more than ever, non-janitorial services represent opportunities for additional sales in the facilities we serve.
In this episode, Joe discusses ways you can help clients spruce up an outdated room or surface without breaking the bank with the 3M Di-Noc solution.
In a re-release of an episode from February 2020, Joe discusses the importance of cultivating a positive relationship with clients in order to drive Non-Janitorial Services.
In this episode, Joe discusses the importance of spreading the ripple with your independent contractors by providing tools and resources. By doing so, you not only help keep your clients happy, but also help your IC's grow their business.
In this episode, Joe discusses the network of podcasts available across the City Wide Facility Solutions system. Click here to follow the City Wide Podcast Network on Twitter so you never miss an update !
In this episode, BPC Mike Panethere and St. Louis FSM Jeremy Gibson join Joe to discuss strategies for cultivating positive Net Promoter Scores. Click here to view notes from this podcast.
In this episode, Anthony Bransford from Unger Equipment joins Joe to discuss how you can help grow your Independent Contractors and add window and high-dusting services to their portfolio by using the Unger HydroPower Ultra Pure Water Outdoor Window Cleaning System. Click here to learn more about what it can do!
In this episode, Anthony Bransford from Unger Equipment sits down with Joe to discuss the versatility of Unger's Microfiber color-coded cleaning cloths. The color-coding system reduces cross-contamination, improves performance, and leads to cleaner facilities.
In this episode, Anthony Bransford with Unger Equipment joins Joe to discuss the Unger OmniClean floor care kit.
In this episode, Anthony Bransford from Unger Equipment sits down with Joe to talk about the Unger Stingray, a multi-purpose cleaner that can be used on any non-pourous flat surface from windows, to tabletops, and even floors. The Stingray's versatility saves time and solves problems by increasing efficiency and safety.
In this episode, Scott Jones from NaceCare Solutions joins Joe to discuss possible upcoming changes to the federal minimum wage and how to mitigate rising labor costs by increasing performance and efficiency with the NaceCare DP 420 Auto-Scrubber.
In this episode,
Scott Jones from NaceCare Solutions joins Joe to discuss possible upcoming changes to the federal minimum wage and how to mitigate rising labor costs by increasing performance and efficiency with the NaceCare RBV 150 Backpack Vaccuum. Click here to learn more about the RBV 150 and other NaceCare products in City Wide YOU!
In this episode, Joe discusses the importance of FSMs cultivating and maintaining effective communication with their Night Managers.
In this episode, Joe discusses the importance of cultivating positive relationships with Independent Contractors.
In this episode, Joe reviews different types of non-janitorial services and gives tips for selling them to clients.
In this episode Joe discusses City Wide's new campaign titled "Be Proactive, Be Prepared, Be Safe". As part of this campaign we have made Ryobi Electrostatic sprayers available to our partners. Click here for an article of The Latest containing information about the sprayer, approved chemicals, and how to order them.
In this episode, Joe discusses the importance of responding to client complaints with urgency and reviews best practices for utilizing the Client Complaint Policy and STAR Policy.
In this episode, Joe is joined by Business Performance Coach, Russ Rogers to discuss the purpose of City Wide's National Vendor List and where to locate it.
In this episode, Joe is joined by Russ Rogers, Business Performance Coach for City Wide Franchise. Joe and Rus discuss the importance of effective communication in maintaining a positive relationship with clients.
In this episode, Michael Watson of Envirox joins Joe for part 2 of their discussion covering how to use ATP as a selling tool.
In this episode, Michael Watson from Envirox joins Joe for part 1 of their discussion ATP testing and equipment. Adenosine Triphosphate, or ATP, is the energy molecule found in all living things, making it a perfect indicator when trying to determine if a surface is clean or not.
In this episode, Michael Watson of Envirox sits down with Joe for part 2 of the Terminal vs. Sterile clean series, Sterile clean.
In this episode, Michael Watson from Envirox joins Joe to discuss the similarities and differences between terminal and sterile cleans. You will learn the definition and appropriate instances in which to use terminal cleans. Be sure to check out next week's episode discussing the use of sterile cleans.
In this episode, Joe is joined by Michael Watson to discuss resources and governing bodies associated with medical cleaning services.
In this episode, Michael Watson of Envirox meets with Joe to discuss delivery systems for spray disinfectants and the proper usage of electrostatic sprayers, misting, and fogging.
In this episode, Michael Watson from Envirox joins Joe to discuss the increasing overuse of disinfectant products and the benefits of the H2Orange2 product and its variable dilution ratios.
In this episode, Michael Watson from Envirox joins Joe to discuss the implications of an August 2020 press release from Allied BioScience for their product SurfaceWise. SurfaceWise coating is now the first and only surface coating approved by the EPA for use to continuously protect against COVID-19 with a single application. Click here to read the full press release.