Have you ever ran into a difficult customer situation, maybe upset with a poor experience or overly demanding of your time?
To learn more about how to handle difficult customer situations, I met with Jon Triggs, Head of Customer Success at Fluent Technology, as well as a Top 100 CS Influencer, and author of the Customer Success newsletter and podcast called "Customer Uplift".
In this episode, Jon shares his perspective how any customer-facing professional can best handle situations such as:
1.) Leading practices for managing customer expectations when the project may be difficult and complex
2.) How do best handle and turn around situations where the customer is displeased or even angry due to a poor experience.
3.) Practices for showing empathy versus sympathy to customer challenges.
4.) How to best manage highly demanding customers in a CSM's portfolio.
5.) How younger CSMs, or those newer to an particular industry can stand-out and handle customers who are experts in that industry?
and much, much more!
If you have ideas for Podcast episodes, please email Jim Buscaglio at jjbus98@gmail.com or add me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).
Learn more about the Jon's Customer Uplift Newsletter and Podcast at https://customeruplift.com/
Follow MicroAdvice on Spotify at
https://open.spotify.com/show/6bT3xk3dKS5uQYXeVc1i0w
-OR-
Listen to MicroAdvice on iTunes https://podcasts.apple.com/us/podcast/microadvice-podcast/id1536424275
https://youtu.be/V2hSAfACUhA