Today, our spotlight is on Catalyst Software, one of the hottest customer success platforms on the market that provides CSMs the means to mobilize their customers, measure satisfaction and grow their business.
To learn about the exciting endeavors on which Catalyst has embarked, we’re here today with Head of Customer Success Sydney Strader.
There are some spectacular customer success tips and advice in this episode, and I hope you enjoy learning a leading CS expert.
In this episode, you will hear Sydney discuss:
1. How Catalyst provides a best-in-class experience for customer success managers and CS teams.
2. Innovative methods for Customer Success and Product teams to work in tandem on solving customer challenges.
3. How Catalyst up-levels its CSMs to deliver to a consistent customer experience across their entire customer base.
4. How best to measure customer health coming out of onboarding.
5. The future of Customer Success, and what CS teams should focus on in the next year or two to provide a unique and differentiated experience to their customers.
6. Tips to founders for providing a superior customer experience right from the start of your ventures.
If you have ideas for Podcast episodes, please email Jim Buscaglio at jjbus98@gmail.com or add me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).
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https://youtu.be/UTzSjekvHT4
Check out more at https://catalyst.io/
About Catalyst Software:
Catalyst was born out of frustration and necessity. The founders, working in Customer Success, were tired of sifting through meeting notes, juggling email campaigns, tracking down product statistics, prioritizing customer needs, and navigating a sea of tabs and windows. After evaluating several tools on the market, they found them to be difficult to use, with some even requiring half a year for implementation.
They recognized that this issue wasn’t simply their own, so they built a tool that would take the guesswork out of managing Customer Success. A platform for Customer Success Managers that’s intuitive, well designed, and comprehensive. Giving them the means to mobilize their customers, measure satisfaction and grow their business before they've had their first cup of coffee.