CEO Doug Cusick and his TransformativeMed team have instilled customer-centricity into their corporate culture. To learn more about what Doug and TransformativeMed are doing to deliver a superior customer experience please listen to the interview.
You'll find some gold-level tips and advice around building a customer-centric culture.
In this episode, you will hear Doug, discuss:
The ways he has instilled a customer-centric culture.
The mechanisms and tools on which he relies to continuously focus the team and product on a superior customer-experience (think regularly seeking the Voice of the Customer).
Advice for maintaining strong customer relationships and reducing customer attrition.
Tips to newer SaaS company founders for driving a superior customer experience from the onset of their ventures.
Check out the TransformativeMed at https://www.transformativemed.com
If you have ideas for Podcast episodes, please email Jim Buscaglio at jjbus98@gmail.com or add me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).
Follow us on Spotify at https://open.spotify.com/show/6bT3xk3dKS5uQYXeVc1i0w
-OR-
Listen on iTunes https://podcasts.apple.com/us/podcast/microadvice-podcast/id1536424275
https://youtu.be/Cpd78qtQn2E
About:
TransformativeMed, a Seattle-based SaaS company that helps providers and health systems address “the last mile of care”. What began as a project at the University of Washington Medical Center, today TransformativeMed is proud to serve more than 130 hospitals across the USA and internationally.