Today our spotlight is on Klone, a SaaS startup dedicated to improving customer experience through highly organized knowledge gathering and workflow practices. To learn more on what you can do to incorporate these leading practices, we are here with Klone CEO and Co-founder Craig North.
Risk management, time management, corporate transparency are all hot topics these days, and oftentimes companies do not consider strong practices in knowledge gathering, organization, and workflow as a key factors in improving these topics. We'll discuss with Craig:
How Klone delivers a strong customer experience
Some perils of not incorporating knowledge management and workflow leading practices
How small and mid-sized businesses benefit from from strong knowledge management
Advice for improving your customers' experience through workflow and knowledge gathering leading practices?
How these practices benefit handoffs from Sales to Customer Success.
If you have questions or would like to connect with Craig, please find him on LinkedIn (https://www.linkedin.com/in/craignorth).
Check out http://www.kloneme.com
If you have ideas for Podcast episodes, please email Jim Buscaglio at jjbus98@gmail.com or add me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).
Follow us on Spotify at https://open.spotify.com/show/6bT3xk3dKS5uQYXeVc1i0w
-OR-
Listen on iTunes https://podcasts.apple.com/us/podcast/microadvice-podcast/id1536424275
https://youtu.be/NvEFaw9yFNA