Drs. Meghan Swarthout and Michael Alwan share their challenges around technician recruiting and retention in the current landscape for health care organizations.

Guest speakers: Meghan Swarthout, PharmD, MBA, BCPS, FASHP Director, Pharmacy Patient Care Services and Population Health Johns Hopkins Heath System

Michael Alwan, PharmD, MS Director of Pharmacy Services University of Washington Medical Center

Moderator: Gretchen Brummel, PharmD, BCPS Pharmacy Executive Director Vizient Center for Pharmacy Practice Excellence

Show Notes:

[02:00-04:27] Setting the stage for the current pharmacy technician landscape

[04:28-06:07] How technician recruiting and retention impacts patient care and organizations

[06:08-10:25] Other strategies to address the issue

[10:26-11:38] Contrast between a career ladder and a career lattice

[11:39-15:14] Other novel approaches

[15:15-17:12] How to track success rate

[17:13-19:55] Progress seen after making changes

[19:56-21:48] How frontline staff can contribute and help improve situation

[21:49-23:03] Advice for folks struggling with the issue

Links | Resources:

Recruitment, Selection, and Retention of Pharmacy Personnel (ashp.org)

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