Conflict is often not the result of one incident
Take a cool down period
Consider taking on additional points of view
Keep the conversation, moving in a productive and positive manner
Know the the person you are in conflict with
Use conflict as an opportunity to learn more about yourself
Consider using Coach Q's CR four step model
Uncover the backstory of the incident
Address the incident
Understand the person you are in conflict with
Follow up with the person
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