The CX Goalkeeper had the great opportunity to interview Marianne Rutz

LinkedIn Headline: We're the Experts in Helping Fast-Growth SMEs Transform Their Call Centre Operations into Powerhouse Profit Centres | Podcaster | Speaker

Highlights:

• 00:00 Game Start
• 01:01 Marianne's Introduction
• 03:44 Marianne's Values
• 06:12 Operational Excellence Definition
• 08:11 Are companies good enough?
• 13:52 Do you have enough people?
• 15:53 Quality Assurance
• 19:57 Measurement
• 24:54 The best short term measure to improve
• 27:14 The future of Operational Excellence
• 29:18 Book suggestion
• 30:41 Contact Details
• 32:00 Marianne's golden nugget

and much more on https://www.cxgoalkeeper.com/mariannerutz

Marianne's Contact Details:

• https://www.linkedin.com/in/marianne-rutz/
• https://rutzconsulting.com/