Introduction:

You are a customer services expert, and you made a promising career where you held multiple roles in client support. You are currently a sales representative at Rossum. I also can't forget, you have made a career in music (more on that later).

• If we talk customer-centricity, what is that, and what is the best way to measure it?
• During COVID, it was a mess for business and a whole new ball game supporting their clients.
• Since you made a career in customer services and sales, I was thinking about this; before Covid and remote or hybrid working environment, non-sales employees usually had some sightline to customers. However, as time marched on, non-customer-facing teams lost their connection to customers. How to fix that?
• Since you work in Rossum, a tech business. How could your customers master digital transformation while not losing touch with their customers?
• How much could be automated in our back-office processes? Is technology more advantageous than outsourcing?

Tell me a bit about - Elevator Pitch:

• Tell me a bit about your music career - I'm curious what is the story?

Quicks: I'll mention them below statement, and you can rate them either underrated, properly rated, or overrated:

• Agile room in small & mid-size business
• Process standardization
• Investment in technology in shared service centers
• Customer centricity KPI

Link to Ally's linked in profile