Paul do Forno is a Managing Director for Commerce & Content at Deloitte, a leading consultancy specializing in audit & assurance, consulting, risk and financial advisory, risk management, tax, and much more. He’s been named one of the Top 100 E-commerce Influencers in the world by Retail Technology Innovation Hub. In this episode, Paul discusses the rise of livestream shopping, how e-commerce and physical retail are merging, virtual shopping, AI in retail and why loyalty matters in retail.

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