We’re talking with Rebecca Jones about how systems can make you money in your business.

There's lots of ways to make money and one way that you may not think of is your operational system and systems.

A lot of people think they don't have systems in their business. And actually you do, because if you may not think about it, but if you have something that you do consistently, like you're performing the same steps in a row, whether they're efficient or not, or effective, you know, you're doing the same thing.

That's your system. And a lot of it usually is living in someone's head. Especially people who are newer in their business or a solopreneur. A lot of your systems run in your head because you're the only one running your business.

Why do you need a good system for everything you do?

It offers a consistent client experience across the board for all the people that you work with.

It equates to efficiency.

It increases client retention. There's consistency that comes back from other clients because they had a great experience with you.

It builds brand loyalty. It builds your reputability because people are just saying how great and attentive you are, how caring you are. It's going to get around and people will talk about it.

And then it gives you that competitive edge, because if people are talking about you and you have that brand image, Building from your customer experience and reviews and things like that. Then how much does that give you an edge over your competitor? Who maybe doesn't have as many reviews or doesn't have people talking about them as much and a great way to find out, you know, what's so great about your customer experience.

Can you explain to us what you do as an operations manager?

My job as an operations manager is to come in and look at the operations and into your systems. How are you running things? Do you use systems for your business? Do you use a project management system? Do you use a client relationship management system, your CRM? Because I do believe that a lot of Tech can support your business.

My love language is project management systems.

So Trello, Asana, Click Up. I love those platforms. They do so much for you. Most of them have some sort of free platform that works just fine. The nice thing about these project management systems is that they can be a good hack for your lead management system as well.

These project management systems, whichever you choose to use, I set them up so that you have a high level view of where you are in your client process delivery system for your whole business.

How can we find you? The best way to find me is on Instagram. My handle is @rebeccajones_solutions. The best way to contact me is through Instagram and DM chat with me.

I'm always there and happy to talk with new people and meet new people and see how I can.

One last thing, remember our systems are always changing. They're always evolving. You know, it's never set in stone. You may do it one way for a while. Then evolve and change it to another way because you found something better.

And so it's not something that you have to do A, B, and C this way forever, you can change it and evolve it as you grow your business as well.

Let’s show your future clients your awesomeness.

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