So, what does strategy look like — physically? As business becomes more complex, it is becoming increasingly important for leaders to guide their employees and their customers through their processes in a more streamlined and understandable way. On this episode of The Customer Experience Advantage Podcast, I talk with Aric Wood, CEO of Xplane (pronounced Explain) to talk about how organizations can simplify and clarify their complex processes with visual elements, graphics and other cutting edge approaches. Its a fascinating conversation with a really brilliant business strategist

You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin

You can find Aric Wood on, https://www.linkedin.com/in/aric-wood-588272/ https://twitter.com/aricwood?lang=en https://xplane.com/

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