Joscelyn Niski has been in 9-1-1 for ten years. She worked as an emergency response technician, public safety dispatcher, and is now an IAED certified quality assurance analyst. Prior to her emergency communications career, Joscelyn worked a variety of jobs to include providing customer service at a call center. Her initial assumptions of what it would be like working at a 9-1-1 center were very different than what she or her first responder family expected. In this episode, hear about:

• How perceptions of 9-1-1 can be reshaped.
• The importance of demonstrating confidence in our decisions and learning from mistakes as a team.
• The significance of evaluating and changing our communication styles.
• Ways she uses energizers during training.

Joscelyn references:

• Communication Feedback: Know Thyself through Employer’s Council. Helps understand other people’s learning and communication styles.
• Her hobby of photography. You can see some of her photos on her Facebook page, Joscelyn Brice Photography.
• Modern Cross Stitching, as an alternative hobby and way to reduce stress.
• The Man Called Ove by Fredrick Backman.