Are you really listening?

Prior to becoming an executive coach, Thomas Gelmi moved between jobs from cutting people’s hair to joining the circus and then becoming a flight attendant, to eventually becoming a chief purser at Swissair. Throughout the journey, he was already having deep conversations and actively listening to the people he interacts with.

In this episode, Thomas shares how he conducts his executive coaching program as an official member of the Forbes Council of Coaching. This starts off with the process of 360-degree anonymous feedback from the stakeholders of the leader, which holds space for the leader to learn from his blind spots. He also highlights how psychological safety is the key driver for high performance in teams, where the employee with an unpopular opinion feels safe to speak up. And to be able to inculcate this culture, the leader must be the first to demonstrate and tolerate having a speak-up culture.

Listen to this episode to discover what it truly means to think human, act human and be human.

References:

• Website: https://gelmi.coach/en/

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