One of the things that people forget is that the client experience doesn’t just start once they officially become a client, it starts from the very first time they get introduced to you. At The Launch Guild, we have done a huge amount of work on this year. My guest today, Erika Tebbens, is a Business Growth Strategist for female and gender-expansive entrepreneurs. She is here to talk about elevating the client experience and what that looks like. 

We talk about:

• What a client experience includes
• How language choice plays a part in attracting the right people and repelling the wrong ones
• How selling starts from the point of messaging that person
• The pieces of a good-feeling relationship with clients from the very beginning
• How you can build and nurture that good-feeling relationship with them
• Why a follow-up system is important
• How referrals affect the client experience
• One thing you can do this week to cultivate better client relationships in order to get raving fans
• The free download she created to help you achieve a strong sales method and a framework for your discovery calls

Visit thelaunchguild.com/podcast for more info!