On this episode of The Lippert Built to Lead Podcast, Kim Lisiak, Director of Leadership Development , speaks with Jaycee Galarno, Vice President of Human Resources for Operations, about retention and why it’s important in a company. Jaycee discusses why it’s important to keep your team engaged and keep them around. She also shares how Lippert’s focus on culture and community contributes to their retention.

“When you have a company that’s willing to pour into you and think outside the box, and you see change, even if it’s little, it gives you an appetite to stay and see what’s next.” -Jaycee Galarno [11:19]

“Retention isn’t just a one team ownership thing. This is all of us as a company owning retention across the board. And so if we want to pull someone in, they’re a good talent, but they don’t fit this team, they might fit somewhere else. And ultimately you might be helping someone else on another team create that retention journey for that team member too.” -Kim Lisiak [27:35]

What You Will Learn:

• [02:24] Why a company should focus on retention
• [04:28] Lippert’s focus on culture and community
• [10:27] What has kept Jaycee at Lippert
• [14:13] Choice, chance and change
• [16:46] Why to have good metrics
• [20:15] Their hiring practice
• [26:58] Connect across the organization
• [32:30] Listening and giving praise
• [34:37] Jaycee’s two takeaways
• [35:27] Higher-Performance Leadership Training Challenge: Say thank you to somebody and show gratitude and appreciation to someone that you work with.

Resources:

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