THE COACHING CLASS: THE ART OF CUSTOMER SERVICE SPEAKING TO THAMI BANDA, MAESTRO OF CUSTOMER SERVICE For the Coaching Class we Thami Banda, Customer Service Coach Thami Banda is a qualified marketer, with Brand development and Brand positioning skills He has 15 years experience within the FMCG sector, His brand influence ability contributed a double digit growth for a multinational within Sub Sahara Africa. Thami is passionate about costumer service, and consumer experience. He currently conducts tailor made workshops and seminars that assist businesses to improve consumer interface! He believes, customer service, is service delivery!