MAKING CENTS

11
- What to do in a similar case?
Man denied home loan after not paying cancelled Telkom
account
A reader contacted MyBroadBand and stated that he filed for
cancellation of his 100Mbps fibre package from Telkom, but the
company did not process it properly.
He filed for cancellation on 23 May 2018, and received confirmation
from Telkom that the cancellation was processed on 23 June.
In this communication, Telkom stated that the line was cancelled and
all services were stopped.
The company continued to charge him for the fibre package,
however, and he was unable to stop the charges after dealing with
Telkom’s customer support staff.
To prevent money going off his bank account for the Telkom fibre
package he had cancelled, he stopped the associated debit order in
August.
He also contacted Telkom’s billing department in an attempt to
contact someone who could resolve the problem, but was
unsuccessful.