CJ & The Duke: Recent Episodes
Robert "The Duke" Fedoruk & Cory "CJ" Wesley
ServiceNow Architects Cory "CJ" Wesley and Robert "The Duke" Fedoruk discuss all things ServiceNow, ya dig?
Celebrating our 90th episode by talking about some of our favorite ServiceNow things. Stay tuned for
- Scripted REST API
- Flow Designer
- Other Low Code Tools
- SN Utils and Xplore
- Data Verification
Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
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All the ServiceNow tech chops in the world won't get you where you want unless you're a great communicator.
Here are some ways you might improve your coms game, courtesy of CJ&TheDuke
- Listening with intent
- Knowing your audience
- The art of summary & repeating
- Options & evidence
- Intangibles and aesthetics
- Overcommunication
Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
In under a year, Kali Alexander has become one of the most recognized persona's in the ServiceNow world.
In that time she's started the popular #100DaysOfServiceNow podcast as well has a speaking session at K23.
We go deep to find out what her secret is!
Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
Meet Senior ServiceNow Developer Advocate & Flow Designer fangirl Lauren McManamon. We discuss ServiceNow origins, cool apps, the benefits of sales experience, Flow Designer, and of course, anime.
Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
A long term successful career in ServiceNow means understanding your limits. This episode is all about our experiences testing and breaching our limits to our own detriment and sometimes that of our customers.
Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
EXTRA STUFF:
- Ep39 ServiceNow Customer Perspective with Deb Quinton
- Ep59 What to Build to Up Your Skill on ServiceNow
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
We've had a lot of questions come in this year from people in ServiceNow bootcamps. In this episode we try to cover the most frequent and important.
Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did with their VP of Engineering.
ALSO MENTIONED ON THIS EPISODE
- What to Build to Up Your Skill
- The Business Analyst Episode
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
If you didn't make it to a ServiceNow WorldForum, Cory and I break down some talking points from the Chicago event. We discuss the new talking points: supply chain, inflation, compliance, employees. We talk the "3 Intents of Tokyo". New apps and irreducible complexity. Driving engagement. CMBD (again?!), and bureaucracy vs governance.
Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did with their VP of Engineering.
ALSO MENTIONED ON THIS EPISODE
Ep 06 - What's Up With Reporting?
Ep 38 - Outcomes
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
CJ & The Duke breakdown several ServiceNow processes niches. Niches are weighed by marketability, capability to be stand-alone expertise, and what extra skills you should have to specialize. We take on...
- SPM (ITBM? PPM?)
- Hardware Asset Management
- Software Asset Management
- CMDB & CSDM
- SecOps
- HR
- Legal
Should we do a second episode covering the MANY niches we couldn't cover?
Other ServiceNow careers mentioned in this episode:
- Becoming an Implementation Specialist (ep 70)
- Testing Yourself & Others for ServiceNow Wisdom (ep 42)
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
CJ & The Duke break continue illuminating different ServiceNow career paths with the Implementation Specialist.
- What is an implementation specialist
- Learning the language
- Learning the outcomes
- Learning how ServiceNow works for that process area
- Soft skills you'll need.
Other ServiceNow careers mentioned in this episode:
- What the hec is a ServiceNow Admin? (ep 64)
- The ServiceNow Business Analyst Episode (ep 46)
- What is a ServiceNow Architect (ep 1!)
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
CJ & The Duke talk about ServiceNow experiences that haunt their conscience. With over a decade of experience each, they've had some doozies! Great opportunity to learn from their mistakes, and learn how to learn from your own! We talk...
- Taking jobs we weren't skilled enough for
- The risks of taking too many clients
- Not documenting instances
... and how to avoid or grow from each.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow.
Mentioned in this episode:
- Perspectives with Tim Woodruff
- Getting the Help You Need for ServiceNow
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
The Tokyo release of ServiceNow introduces Admin Center. Cory and I breakdown our wishlist for this brilliant feature, which has the promise of being the NEXT BIG THING for ServiceNow admins and customers. We talk...
- Admin account usage info
- Update Set information
- ATF, Instance Scan, and Upgrade Center roll ups
- Email processing stats
- Stale Important Things
- Version and remaining support window
What features would make your ADMIN life easier? Post in thread where ever you see this podcast listed.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow.
Mentioned in this episode:
- Tokyo Tour: Admin Center
- Perspectives with Tim Woodruff
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
In your journey to ServiceNow success you'll need help. Some people will excel at getting help. Others don't know why they're stuck.
This episode will make sure you're firmly in the first category. We talk about manners, proof of work, consideration of time, the value exchange, and paying it forward.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow.
Mentioned in this episode:
Episode 66: ServiceNow Content and Self Marketing
Episode 40: Fresh Perspectives with Tim Woodruff
Chuck Tomasi (Titans of Now)
Mark Roethof (Titans of Now)
Phil Swann (Titans of Now)
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
What kind of ServiceNow content gets attention? How do you get people to stop and look at your material? How do you get people to remember you? In this episode CJ & The Duke discuss their opinions on how to win attention.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow.
Mentioned in this episode:
LinkedIn: "Stop talking about your courses and microcerts"
Episode 65: Why We Do It
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
We've been asked many times "why take such a personal stake in ServiceNow"? Why podcast, why create content? Why mentor? We answer those questions AND give our thoughts on the future of ServiceNow.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow.
And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.
Mentioned in this episode:
Existential Threats to ServiceNow (Episode 19)
The TRUTH about Customization vs Configuration (Episode 15)
The Duke's Youtube Channel
CJ's Substack / Mailing List
The Duke's Mailing List
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
What started off as talking about all ServiceNow job types ended up focusing exclusively on the ServiceNow admin. Fine with us, as many new entrants to the ServiceNow space don't have a clear picture of what the ServiceNow admin is and does. We discuss
- the myth of the "maintenance only" admin
- the necessity of building
- what most customers perceive an admin to be
- coding expectations
"ServiceNow can do anything". Sure, but what is it REALLY used for? CJ & The Duke propose a quick way to understand ServiceNow value propositions, and what applications it is best for.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
"ServiceNow can do anything". Sure, but what is it REALLY used for? CJ & The Duke propose a quick way to understand ServiceNow value propositions, and what applications it is best for.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.
ALSO MENTIONED ON THIS EPISODE
What to build to up your skill on ServiceNow
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
ServiceNow Knowledge22 is right around the corner, and finally live again! If its your first time attending, take some advice from CJ & The Duke, who've watched the conference grow over the last 11 years.
Thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.
ALSO MENTIONED ON THIS EPISODE
- CJ & The Duke LIVE from Philadelphia with Oscar Technologies team
- How to Win a ServiceNow Hackathon
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
There's an insane amount of ServiceNow content being generated lately, and Jace is leading the way in curating it with news.jace.pro.
We discuss how and why we create the content we do, and share a few tips and tricks.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.
ALSO MENTIONED ON THIS EPISODE
Jace Benson on LinkedIn and Twitter
News With Jace (Youtube)
News.Jace.Pro
Jace.pro
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
CJ & The Duke celebrate episode 60 discussing all the practices they'd retain, and all the ways they'd work differently if they started their ServiceNow careers over. There's sure to be lessons in here for people of all ServiceNow skill levels.
Very special thanks to our sponsor, specialist ServiceNow recruitment consultancy, Oscar-Technology - Oscar-tech.comOscar Technology is an award-winning global technology recruitment specialist that takes an ethical, sustainable, & people-first approach.
They have offices in Houston, Austin, Philadelphia, Tampa in the US – Manchester & London in the UK. And soon, San Diego & Boston.
Oscar's Philadelphia team specializes in finding the best technical ServiceNow & Salesforce professionals for organizations across the USA.
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
We're frequently asked what documents, links, tips etc make one a better ServiceNow resource. The truth is the best thing to do is build. This episode runs through daydreams of apps Cory and I wish we could build. The point is, everyone's got an experience or an interest that can inspire a ServiceNow app. If not, just look around your world and see all the work getting done around you.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.
ALSO MENTIONED ON THIS EPISODE
Phil Swann's "Open Broadcast System Overlays"
Ep 26 - Catalysts
Ep 38 - Outcomes
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
Brendan Montima is three weeks into the "My Tech Best Friend" ServiceNow bootcamp and is already showcasing great work. He's going to be a great addition to the ServiceNow world, and we got to interview him FIRST. We talk...
- The importance of DOING
- How ServiceNow compares to learning other techs
- What parts of the platform excite us
- Myths and misconceptions about ServiceNow
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first "productivity drink", and the cure to The Duke's 3pm crash. Learn more about Magic Mind.
ABOUT OUR GUESTS
Brendan Montima is an aspiring ServiceNow Developer taking the MTBF bootcamp
ALSO MENTIONED ON THIS EPISODE
Go With the Flow - A Youtube playlist about ServiceNow Flow Designer
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
Donte Hooker has a long and storied career in the ServiceNow ecosystem. But now that he's fresh out of the Certified Technical Architect program, he's agreed to give us the goods about CTA. We also talk playing to win at the highest levels of the ServiceNow game.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.
ABOUT OUR GUESTS
Donte Hooker - ServiceNow Certified Technical Architect, and one of the most prodigious talents in the industry.
Donte Hooker's Titans of ServiceNow episode.
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
CJ & The Duke talk about how easy it is to lose sight of the big picture. We talk about "the point" of ServiceNow deployments, how it gets lost, who maintains it, and more.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.
ALSO MENTIONED ON THIS EPISODE
EP026 - Catalysts
EP039 - ServiceNow Customer Perspective with Deb Quinton
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
CJ & The Duke talk Flow Designer vs Legacy Workflow. Flow designer comes in swinging with an absolute flurry of devastating hits, but is Legacy Workflow down for good? We talk about
- The ability to fully replace Inbound Actions
- The ease of integration in flow
- The coherency and "containment of a solution.
- The less dev intensive path, even for simple stuff, like dot walking
- The re-usability of coded components.
- On Being Less Fragile
- Flow Designer's Better error handling
- Can we replace Scheduled Jobs with Flow Designer?
But does Legacy Workflow have something to stand on? Guess you'll have to listen until the end!
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.
ALSO MENTIONED ON THIS EPISODE
ServiceNow ToolBox: Launch a ServiceNow Catalog Item from Email via Flow Designer
EP026 - Catalysts
EP038 - Outcomes, outcomes, outcomes, and ServiceNow outcomes
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
CJ & The Duke interview Pat Fuller, executive level consultant, and Patron Saint of Getting It Done. We talk about doing large scale projects right. Topics include proper setup, understanding outcomes, PM skills beyond the PMBOK, and much more.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.
ABOUT OUR GUESTS
Pat Fuller - Executive level consultant
ALSO MENTIONED ON THIS EPISODE
EP038 - Outcomes, outcomes, outcomes, and ServiceNow outcomes
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
CJ & The Duke interview ServiceNow Master Trainer and mad scientist, Ben Forrest. In this episode we talk about qualities of a successful learner, the evolution of ServiceNow training & NowLearning, and automating all the things... including personal lives.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.
ABOUT OUR GUESTS
Ben Forrest - ServiceNow Master Trainer
ALSO MENTIONED ON THIS EPISODE
Learning ServiceNow with NowLearning 2.0
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
CJ & The Duke have been working with ServiceNow for over a decade, so time for a fresh perspective. We brought 5 month ServiceNow beginner Rico Johnson to talk about learning from scratch, building for practice, interview performance. And then the Duke goes on a rant about years of experience for "starter" positions.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.
ABOUT OUR GUESTS
Rico Johnson is a Certified ServiceNow Admin aspiring to be a developer.
ALSO MENTIONED ON THIS EPISODE
Learning ServiceNow with NowLearning 2.0
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
NowLearning 2.0 goes live on Monday, January 17, 2022 and CJ & The Duke spoke with Mark Scott and Jim Dlugosinski about it.
We discuss new key features for ServiceNow learners, customers, and partners. We talk about the hardest challenges and brightest future for the NowLearning platform.
Very special thanks to our sponsor, ClearSkye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.
ABOUT OUR GUESTS
Mark Scott is a Senior Platform Architect at ServiceNow
Jim Dlugosinski is a Senior Proudct Manager at ServiceNow
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
CJ & The Duke sit down with Sr. ServiceNow Solution Consultant Steven Jefferson to talk about all the big flashy features. We talk about
- what makes low-code / citizen developer programs successful.
- what is hyperautomation, and how do you get there.
ALSO MENTIONED IN THIS EPISODE
Steven's LinkedIn Profile
Episode 26: Catalysts
Episode 38: Outcomes
Episode 30: Solving legit nightmares with Entitlement & Access Management
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
The gloves are off. CJ and The Duke take on the ServiceNow industry's blind spot: deployment documentation.
- What's at stake
- Documentation value
- Is it REALLY that hard?
- Components of good documentation
- What do other SERIOUS industries think?
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
CJ & The Duke discuss one of the most important workflows you should have on your ServiceNow platform: Terminations.
- What's at stake
- How to prep
- Technical and process points to be aware of.
- Measuring success
ALSO MENTIONED IN THIS EPISODE
- The Catalysts Episode
- Perspectives with Matt Beran
- WSJ: It's time to get rid of the IT Department
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
CJ talks about how he plans to level up his consulting game and an AD management and automation app he's building on ServiceNow
The Duke talks about his new approach to process deployments (especially ServiceNow ITBM). Its also official, The Duke does ServiceNow recruiting!
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
CJ & The Duke discuss what's up with the "ServiceNow Business Analyst" role that's been a mainstay of large implementations, but is getting way more discussion lately. What is it? How is it different from a Certified Implementation Specialist? Where does it overlap? What should you look out for?
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
Sponsor Us!
CJ & The Duke discuss what they'd do if they had a well architected ServiceNow instance and a mega-budget. Check out these awesome apps and let them know CJ & The Duke sent you!
Our List:Integration Hub
Unifi by ShareLogic
Virtual Agent
Mobility Management Solution by Sakon
Sandbox Instance
VividCharts
Phishbait
Bootstrap by Dotwalk.io (watch a demo here)
UPMX
Discovery Admin
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
For sponsorship opportunities, click here.
CJ & The Duke decided to play out a thought experiment whereby the complexities of geographies and process areas were mitigated via new production instances, rather than exception management. THIS VIDEO IS NOT ADVICE, it is simply testing what we think we know.
WANT TO TELL YOUR STORY ON CJ&THEDUKE?
Get in touch with us here
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
For sponsorship opportunities, click here.
CJ & The Duke host ServiceNow Developer Advocate Brad Tilton on a wide variety of topics. We discuss Hacktoberfest, code snippets, the Docs program for api samples, ServiceNow source control, & the new UI Builder. TONS of helpful links included!
MENTIONED IN THIS EPISODE- Hacktoberfest
- ServiceNow Dev Program Code Snippets
- Submit API Samples to ServiceNow for Rewards!
- Creator Toolbox: What's new with Source Control in ServiceNow Rome
- ServiceNow Developer: UIBuilder Course
- Build a Notes App in UIBuilder
WANT TO TELL YOUR STORY ON CJ&THEDUKE?
Get in touch with us here
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
For sponsorship opportunities, click here.
Ever wanted a reliable way to test yourself or others for the kind of wisdom that only comes from experience? CJ & The Duke discuss overlapping product & market knowledge to reveal 6 areas that demonstrate ServiceNow wisdom. We take on...
Product: Fringe use cases, experimental features, and immature features.
Market: Unmet use cases, emerging trends, and deviation from norm.
See this handy diagram!
MENTIONED IN THIS EPISODEEpisode 5 - Five Pillars of Deploying Big Solutions, Fast
WANT TO TELL YOUR STORY ON CJ&THEDUKE?
Get in touch with us here
ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media
For sponsorship opportunities, click here.
CJ & The Duke talk about small hidden gems and big new features they want to learn more about. Topics include: List calculations, interactive analysis, major incident management, communication plans, universal request, email digests, process automation designer, task outages, event management integrations.
MENTIONED IN THIS EPISODEEpisode 26 -Catalysts for Work
Episode 24 - Keeping up with ServiceNow
WANT TO TELL YOUR STORY ON CJ&THEDUKE?
Get in touch with us here
ABOUT US
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.
For sponsorship opportunities, click here.
CJ & The Duke speak with our special guest, Tim Woodruff, about his new book release: "ServiceNow Development Handbook, 3rd Edition".
We also speak about
- the pace of ServiceNow expansion
- learning in the early days
- who we look up to
And so much more
TIM WOODRUFF - @TheTimWoodruffHow to learn ServiceNow
The ServiceNow Development Handbook (3rd Edition)
Learning ServiceNow: Admin and Development on the ServiceNow Platform
ServiceNow and ITSM as a Career
SNProTips
WANT TO TELL YOUR STORY ON CJ&THEDUKE?
Get in touch with us here
ABOUT US
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.
For sponsorship opportunities, click here.
CJ & The Duke speak with our special guest, Deb Quinton, about her experiences as a customer on a large new ServiceNow deployment. In this episode we discuss
- What she wished ServiceNow implementation partners knew
- What kinds of value are there?
- What keeps her up at night about her ServiceNow implementation (and how to find talent)
- What victories ServiceNow achieved
- How the concept of the freelance vendor agnostic ServiceNow architect ("Frarchitect") really made a difference.
DEB NEEDS SERVICENOW TALENT
Senior ServiceNow Developer
ServiceNow Developer
WANT TO TELL YOUR CUSTOMER STORY ON CJ&THEDUKE?
Get in touch with us here
ABOUT US
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.
For sponsorship opportunities, click here.
CJ & The Duke talk about the ONLY thing that matters to ServiceNow deployments: Outcomes. In this episode we talk about the nature of outcomes, outcomes as "the great litmus test" of deployment activity, outcomes as the North Star, and how outcomes are your keys to a killer ServiceNow career.
Speaking of outcomes, you ever have a project go live but still nobody was happy about it? If you focus on organizational change management, you'll keep an eye on the outcomes, and few do it as well as our sponsor, Integrity Pro Consulting. Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.
For sponsorship opportunities, click here.
With ServiceNow Rome release right around the corner, CJ & The Duke discuss their opinions on major changes to the platform and trends in the ServiceNow ecosystem. More importantly, what those trends mean for you: the admins, devs, indies, and consultants.
Shout out to sponsor IntegrityPro Consulting, a ServiceNow partner that brings serious Organizational Change Management to every deployment. Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.
Mentioned in this episode:
- BreakPoint with Chuck Tomasi: "What's Hot in Rome with Adam Stout"
- When In Rome: First Impressions
- Ep31: Establishing ServiceNow Architecture Standards
- Ep36: ServiceNow Product Owner Bootcamp
For sponsorship opportunities, click here.
CJ and the Duke put some thought into the differences between a ServiceNow Architect and a ServiceNow Product Owner and why it matters. They settle on mindsets and strategies of the ServiceNow Product Owner that can advance anyone's career no matter what they're doing in the ServiceNow ecosystem.
Big thanks to sponsor IntegrityPro Consulting, a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.
Mentioned in this episode:
- The Architect's Virtues (our 1st episode!)
- Existential Threats to ServiceNow (Ep 19)
For sponsorship opportunities, click here.
We lay bare certain unsaid truths in the ecosystem, embrace them for the truth they hold, and outline how we think these truths help us establish better design and implementation postures. We look at uncomfortable truths about the Service Portal, working tasks, OOB implementations, process adoption, and shortcuts.
Big thanks to sponsor IntegrityPro Consulting, a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.
Mentioned in this episode:
- The Slash Dilemma (our 1st episode!)
- Catalysts (ep26)
For sponsorship opportunities, click here.
We discuss the unsurprising recent news of ServiceNow beating earnings and why we're still bullish on the company (not investment advice). More importantly, we break down how this impacts YOU in a world where ServiceNow expands in so many directions. How can you get your piece of the growing pie?
IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Mentioned in this episode:
- Advantages of Veterans in ServiceNow
- What Integrity Pro Consulting is all about
For sponsorship opportunities, click here.
A MUST WATCH episode if you're looking to hire ServiceNow experts!! We're joined by long time ServiceNow veterans' advocate Samuel Sussman and ServiceNow NextGen program graduate Brian Wyckoff join CJ & The Duke to discuss unique advantages that military service and training bring to ServiceNow work.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Samuel Sussman is a Navy veteran, ServiceNow expert, and veteran's advocate at GlideFast Consulting and Pharicode.
Brian Wyckoff is a Navy veteran & recent graduate of the ServiceNow NextGen program.
Also mentioned in this episode
- Tracy Miller: Principle Program Manager - Veteran Programs
- The ServiceNow NextGen Program
- The DOD SkillBridge Program.
- GlideFast Consulting & Pharicode
Tell 'em CJ & The Duke sent ya!
For sponsorship opportunities, click here.
What happens when we hit the record button without a plan? We talk about OCM, Docs, upgrade plans, and making your ServiceNow upgrades faster and smoother.
IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Mentioned in this episode:
- Dotwalk.io - AI population of ServiceNow ATF cases.
- AutomatePro - Intelligent test automation for ServiceNow
Tell 'em CJ & The Duke sent ya!
For sponsorship opportunities, click here.
CJ & the Duke reflect on years of ServiceNow architecture experience and what architecture standards would have helped them. We discuss coding, vendor, documentation, midserver, upgrade and migration, as well as roadmapping standards and more.
IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Mentioned in this episode:
- Episode 26 - Catalysts
- Documentation Standards
- Instance Scan
For sponsorship opportunities, click here.
CJ & the Duke back in the id governance and admin discussion talking with Ty Roach of Tygr Consulting about his RBEAM product: Role Based Entitlement Access Management. In this episode we discuss all the real world benefits for having this kind of application.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Ty Roach is founder of Tygr Consulting, a technology and services partner with extensive experience in the Federal space.
Mentioned in this episode:
- Episode 27 - What's up with ID Governance
- TyGr Consulting's RBEAM application
For sponsorship opportunities, click here.
CJ & the Duke take a deep dive into Flow concepts so you can create and mature the best workflows possible in your ServiceNow work. We discuss:
- Mindset: How process is unnatural, and that helps you focus on outcomes.
- Catalysts: How flows start (hint: it ain't just phone & catalot)
- Visibility, Governance, and Automation: The maturities and purposes of flow
- Mapping your flows: Minimum requirements, catalysts, knowing the operations, knowing when you're successful and complete.
IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Also mentioned in this episode:
- Episode 26 - Catalysts
- Episode 18 - UX Is Life & Death
- TyGr Consulting's CheckList Pro
For sponsorship opportunities, click here.
CJ & the Duke outline the benefits of freelance vendor agnostic architects for ServiceNow projects / product management.
In this episode we discuss:
- how freelance vendor agnostic ServiceNow architects have better alignment on incentives.
- how the freelance network effect can play to your benefit on a ServiceNow project.
- how freelance architects can de-duplicate effort
- how freelance architects act as "a foil" to increase transparency and accountability
- how freelance architects as a 3rd party actually increase coordination.
IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
For sponsorship opportunities, click here.
Everyone has seen or heard of ID management implementations on ServiceNow, especially orchestrating automatic account creation. But how does ID Governance differ and what are the risks if you're not doing it? We ask our very special guest, Jarod Mundt, VP of Engineering at Clear Skye to break it down for us. HINT: It's way bigger and more important than you think!
Clear Skye is the premiere ID Governance solution built on ServiceNow
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
For sponsorship opportunities, click here.
A catalyst is the trigger that begins work. It's a simple concept, but it pays to be mindful about all the catalysts you can encounter, and how to mature the catalyst part of every process. In this episode we discuss:
- Catalyst maturing from manual entry, simplified manual entry, automatic detection, and elimination of need.
- Customer & Non-Customer manual entry
- HR events
- Detectable known errors
- Integrations
- Workflows
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button. Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.
For sponsorship opportunities, click here.
The most feared project in the ecosystem: the re-architecture. Restarting from scratch. Doomsday. CJ & The Duke discuss their past encounters with these ServiceNow projects and provide pragmatic advice on where to start and how to cope. We'll discuss
- Does planning come first or second?
- The Human Roadblock: Not everyone is onboard
- Articulating pain and paradise
- What to do with old data
- Good practices: Ingress documents, process charters, dev standards, vendor standards
- New tools that help: Instance scan, roadmap, catalog builder
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button. Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.
For sponsorship opportunities, click here.
How do you keep up with a platform that expands as quickly as ServiceNow both in processes supported and technologies added?
CJ and the Duke first offer 4 strategies to to stay ahead. But we also play a fun game where we try to stump each other on parts of the platform the other might not know about. Guaranteed you'll learn something new!
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button. Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.
For sponsorship opportunities, click here.
CJ & The Duke talk about the impact of mergers and acquisitions (M&A) on ServiceNow architecture, and what a good architect should do in those situations. We discuss:
- The Trojan Re-Architecture opportunity
- Considerations for the "perpetual acquirer"
- Special contract considerations.
- Special considerations for 3rd party contracts.
- Absolute necessities to prepare for mergers.
- Using Unifi by ShareLogic to integrate before merging.
- Legal and compliance hold requirements on data.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button. Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.
Unifi, by ShareLogic, is an astounding ticket exchange integration engine built on ServiceNow.
For sponsorship opportunities, click here.
It's "Quitters Day", so CJ & The Duke are re-affirming their New Years Resolutions with respect to ServiceNow. Promises to the ServiceNow community and promises to ourselves.
MENTIONSCheck our sponsor DotWalk.io, creators of BootStrap the AI that builds your ServiceNow ATF cases for you!ServiceNow Mavericks, a regular ServiceNow learning meetup organized by Dhruv Gupta.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
CJ & The Duke celebrate the Christmas holiday by giving their wish list for the ServiceNow platform and ecosystem. From quality of life improvements like integrated docs, to better duplicate record detection, to better credential management for ITOM, and so much more.
MENTIONSCheck our sponsor DotWalk.io, creators of BootStrap the AI that builds your ServiceNow ATF cases for you!ServiceNow Mavericks, a regular ServiceNow learning meetup organized by Dhruv Gupta.Travis Toulson has created a Salary Survey by ServiceNow workers for ServiceNow workers. No perverse incentives here! Boycott all other salary surveys.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
CJ & The Duke celebrate American Thanksgiving by celebrating all the things they're thankful for in the ServiceNow space. ServiceNow concepts, tools, and people who contributed to the ecosystem or our lives within it. We could have filled 3 episodes with other people who have been invaluable for us. Once you really start exercising thanksgiving, its hard to stop.
LINKS!ServiceNow List Navigation makes work blazing fast.
ShowXML - one of the greatest tools in the right-click menu.
Download Xplore - The greatest ServiceNow developer toolkit ever made.
Learn how to use Xplore - a 9 part tutorial
Get your ServiceNow Private Developer Instance
The ServiceNow Community
The ServiceNow Wiki (An Archive)
SNC Guru (No longer run by Mark Stanger, but still has all his ancient wisdom)
Contact Jeff Nicoll & Stephanie Fairbanks at JIT.
ShareLogic (formerly Whitespace Studios & creators of Unifi - the single greatest ebonding integration tool for ServiceNow)
VividCharts (the best data visualization and story telling platform on ServiceNow)
Joe Jogmen - VP at JIT and legendary implementer of ServiceNow
Dana Haines - Creator extraordinaire
Other Shout Outs: Mark Andrus, Aleck Lin, Tony Thavisouk, Donte Hooker, Etta Wilson (owner of GNIS consulting), Ben Thomas, Nathan Firth of NewRocket, Jace Benson of Jace.Pro, Andrew Barnes
CJ & The Duke take a look over the shoulder and talk about risks capable of threatening ServiceNow. We discuss
- Smaller, faster, cheaper, better products similar to ServiceNow
- The Uberization of the labor market
- Integration platforms as the platform of platforms o.O
- Massive market rollups for services
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button. Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.
For sponsorship opportunities, click here.
CJ & The Duke talk about The Duke's recent medical issues and how horrific experiences with his hospital have reinforced his commitment to UX. The silver lining is a deep discussion on how ServiceNow holds the tech answers for problems that large prestigious hospital systems can't even get right. It's time to think bigger, and show how ServiceNow can make a huge difference, even when health and well being is on the line.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button. Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.
For sponsorship opportunities, click here.
You can't rejoice in the victories unless you've been through the trenches. In this episode, CJ & The Duke discuss the worst things they've ever seen. Politics gone bad, lack of vision and direction, competing resources. If it's made you pull out your hair, we've probably seen it! This is the much requested war stories episode.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button. Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.
For sponsorship opportunities, click here.
CJ & The Duke talk about ways a SerivceNow implementation can go wrong, how to detect red flags and avoid the consequences.
In this episode we discuss:
- Who's the Alpha?
- Documentation (oh yeah, we're going there AGAIN)
- Team composition, including allocation of the various resource types & time zone shenanigans
- Low value "best practice" focus
- Scope creep and project changes
- The Project Manager's scope
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
For sponsorship opportunities, click here.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description
"Patron 3" - We dedicate an entire episode to you
CJ & The Duke with special guest Travis "T-Dubz" Toulson go deep on the topic of ServiceNow Configuration vs Customization. Its not as simple as you think. Topics covered are:
- What does "config vs custom" actually mean for ServiceNow?
- Why does ServiceNow customization have a stigma?
- Is ServiceNow customization really so bad?
- What makes a ServiceNow customization good or bad?
- What ServiceNow experiences formed our opinions?
Travis Toulson is a Senior Architect at GlideFast Consulting & also runs CodeCreative.io
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
For sponsorship opportunities, click here.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description
"Patron 3" - We dedicate an entire episode to you
(This episode contains uncensored explicit language. Listener discretion is advised)
CJ & The Duke give you the straight talk on ServiceNow consulting. Topics we cover are...
- Contractor vs Consultant mindset
- How to stand out fast
- The Art of Air Cover and Meat Shielding
- Code Problems vs Value Problems
- The Documentation Advantage
- Winning Before Beginning
Special mention: Dhruv Gupta for sharing his knowledge at scale.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
For sponsorship opportunities, click here.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description
"Patron 3" - We dedicate an entire episode to you
CJ & The Duke continue the ServiceNow "what's up" series with Service Catalog. This is the "Wish List" episode.
- RITM table extensions
- Richer sub-tasks that aren't sc_task
- Mid-workflow requestor input
- Role based visibility
- Our thoughts on field containers
- "The Dream Report"
- On variables and field types
- Multi row variable set improvements.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
For sponsorship opportunities, click here.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description
"Patron 3" - We dedicate an entire episode to you
CJ & The Duke continue the ServiceNow "what's up" series with Service Catalog. In this episode we go deep on
- The perils of the Mega Request & Generic Request
- The potential of Demand as alternative to Generic Request
- Anatomy of Workflow
- Catalog Items as proto-apps
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
For sponsorship opportunities, click here.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description
"Patron 3" - We dedicate an entire episode to you
CJ & The Duke continue the "what's up" series with Service Catalog. In this episode we go deep on
- Initiating Catalog work without being in the Catalog
- How to think of Catalog content
- The 3 Tier RITM Controversy
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
For sponsorship opportunities, click here.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description
"Patron 3" - We dedicate an entire episode to you
CJ & The Duke welcome Matt Beran to provide insights on experience and customer focused design on the ServiceNow platform. Questions include:
- What are Matt's passions and unique gifts in the space.
- What non-SN background informs him most today
- What does he wish more people understood about design.
Coryis a vendor agnostic freelance ServiceNow architect & founder of TekVoyant
Robertis the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
For sponsorship opportunities, click here.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out: $50/month
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description: $500
"Patron 3" - We dedicate an entire episode to you: contact us
CJ & The Duke welcome Kyle "Mr. Congeniality" Carson to to provide his insights on the ServiceNow ecosystem from a recruiting/staffing perspective. Topics covered include
- What Kyle does differently
- How Covid19 has affected the game?
- How important are #ServiceNow certifications?
- How does Kyle know he's got a good resource, & what he wishes his resources knew.
- Do good recruiters ever push back to help customers get better idea of project success?
Kyle Carson is focusing on Digital Transformation recruitment & will launch the ServiceNow recruitment brand at Oscar Technology next year.
He can be reached at Kyle.carson@oscar-tech.com for any IT staffing needs.
Coryis a vendor agnostic freelance ServiceNow architect & founder of TekVoyant
Robertis the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Robert & Kyle are doing LinkedIn and Resume feedback. Check here for details.
For sponsorship opportunities, click here.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out: $50/month
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description: $500
"Patron 3" - We dedicate an entire episode to you: contact us
CJ & The Duke cover common sacred cows in implementing, administrating, and maturing ServiceNow. From category trees to team-centric solutions, learn the postures that allow you to intelligently question everything.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting.
Cory on Twitter
Robert on Twitter
For sponsorship opportunities, contact rdfspeaks (at) gmail (dot) com.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out: $50/month
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description: $500
"Patron 3" - We dedicate an entire episode to you: contact us
CJ & The Duke cover the old meme "people, process, and tools", or as we like to call it "People". Learn why People is the scaling factor across your ServiceNow implementation. We discuss practical ways these 3 concepts govern your ServiceNow success.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting.
Cory on Twitter
Robert on Twitter
For sponsorship opportunities, contact rdfspeaks (at) gmail (dot) com.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out: $50/month
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description: $500
"Patron 3" - We dedicate an entire episode to you: contact us
In the first "what's up with" episdoe, CJ & The Duke cover several reporting concepts, ensuring the story you tell with your ServiceNow data makes you the hero. Topics include:
- The Unnatural Nature of Process
- Defining Outcomes
- The 5 Intents of Reporting
- The 3 Personas of Reporting
- How Reporting Tools Align To Personas
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting.
Cory on Twitter
Robert on Twitter
For sponsorship opportunities, contact rdfspeaks (at) gmail (dot) com.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out: $50/month
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description: $500
"Patron 3" - We dedicate an entire episode to you: contact us
With the Covid19 crisis in full swing, and ServiceNow giving the 4 free emergency workflow apps for free, CJ & The Duke got to thinking. What prepares an organization to deploy apps of that scale and importance in such a short window?
Making investment decisions on ServiceNow? https://ramp.plus/expert/robert-fedoruk/610648a6-cf0d-4eb3-928a-ff6e1169ebd8
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting.
Cory on Twitter
Robert on Twitter
For sponsorship opportunities, contact rdfspeaks (at) gmail (dot) com.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out: $50/month
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description: $500
"Patron 3" - We dedicate an entire episode to you: contact us
CJ interviews The Duke on his week at ServiceNow SKO. Learn what SKO is all about, how it can help everyone, impressions of ServiceNow's 2020 direction, and impressions on new CEO Bill McDermott. The Duke also makes his most controversial opinion (ever?).
Making investment decisions on ServiceNow? https://ramp.plus/expert/robert-fedoruk/610648a6-cf0d-4eb3-928a-ff6e1169ebd8
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting.
Cory on Twitter
Robert on Twitter
For sponsorship opportunities, contact rdfspeaks (at) gmail (dot) com.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out: $50/month
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description: $500
"Patron 3" - We dedicate an entire episode to you: contact us
CJ & The Duke outline 9 ways you can learn ServiceNow on your own for free.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting.
Cory on Twitter
Robert on Twitter
For sponsorship opportunities, contact rdfspeaks (at) gmail (dot) com.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out: $50/month
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description: $500
"Patron 3" - We dedicate an entire episode to you: contact us
CJ & The Duke recall their origins with ServiceNow, "ah hah moments", what architectural virtues they learned from the start, and what they'd go back and change.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting.
Cory on Twitter
Robert on Twitter
For sponsorship opportunities, contact rdfspeaks (at) gmail (dot) com.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out: $50/month
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description: $500
"Patron 3" - We dedicate an entire episode to you: contact us
CJ & The Duke discuss "The Slash Dilemma", "Hybrid Roles", "A Day in the Life of an Architect", "The Amish Stakeholder Metaphor", the Virtues of Architecture, essential skills, and operating in the grey areas.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting.
Cory on Twitter
Robert on Twitter
For sponsorship opportunities, contact rdfspeaks (at) gmail (dot) com.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out: $50/month
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description: $500
"Patron 3" - We dedicate an entire episode to you: contact us