In this episode, we talk to Donna Weber, author of Onboarding matters: How successful companies transform new customers into loyal champions.

• Connect with Donna at her website
• Get Donna’s book
• Article 1 Donna talked about: Onboarding ≠ Implementation
• Article 2 Donna talked about: Whoever Understands The Customer Best Wins
• Article 3 Donna talked about: You Don't Want Happy Customers
• Mel on Linkedin
• Bill on Linkedin
• Contact us at Learndot.com