How many different hats and roles do service advisors have? Are they your social media manager, fleet manager, shuttle driver, facility manager, vendor manager, receptionist and more? The efficiency of your service advisor is critical for the overall health of your business.

Watch Episode HERE

Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Listen to Clint’s previous episodes HERE

Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE

Show Notes:

Service Advisor Expectations

Receptionist / Scheduler
Customer Service Representative
Customer Relations Manager, CRM
Fleet Manager
Sales Representative
Dispute Resolution Manager
Vendor Manager
Warranty Manager
Front-line Marketing Representative
Workflow Dispatcher
Shop Manager / Team Leader
Parts Representative and Manager
Technology Software Representative
Gatekeeper for the Shop Owner
Shuttle / Rental / Loaner Fleet Manager
Accounts Receivable Manager
Facility Manager
Work 9-10 hours working through lunch
Make only $60,000 to $80,000 a year

Most shops miss at least $300,000 to $500,000 in GP dollars that come in their front door and walk right back out partly because the advisor doesn’t have the time to create or tap into those GP dollars.
Adding personnel creates a better stress-free environment to capture NEW GP dollars. Each advisor has an admin assistant. Hire a second or third advisor and divide up the roles over three advisors. Hire a customer relations/receptionist manager. Hire a parts expeditor. Hire a service expeditor. Hire a Call Center. Hire a Shop foreman that dispatches all work and handles technology. Hire an Advisor Efficiency Coach
Define the role and character traits

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Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com