We are on Part 2 of our Service Advisor Overload discussion because we couldn't fit it all into 1 episode! How ironic! Did you know most shops are missing $300-500k in gross profit dollars because their service advisor doesn't have the time to tap into those dollars? You must build a wall of support around your service advisor. Watch Episode HERE Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Listen to Clint’s previous episodes HERE Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Show Notes: * Service Advisor Overload [THA 305] * Don’t have your advisors do your job as a shop owner- create the environment for success * VOIP phone systems for a streamlined process * Don’t have one email for the whole shop! * Are your advisors doing things manually when they could be automated? * “Appointment Request” for the website * Alert the customer of the progress (text capabilities) * Pre-booking- preventative maintenance, tire changeovers during downtime of the year * Are you “wing it” automotive? * What is your onboarding system for an advisor? What are their holes from a behavioral standpoint? * Soft skills KPIs for service advisors? Measure, track, gauge and improve * Be professional- leave the drama at home * Accountability coach * Understand the probabilities of each department in your shop- don’t mask it all together. * Slowly growing into an overload- it doesn’t happen overnight. * Eliminate Diversity Overkill- stick with what you’re good at! * Fireflies.AI

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