Technician Round Table: Mobile Technicians with Matt Fanslow. Is the mobile business a symptom of the industry evolving? What is the future outlook of the mobile repair business? Are shops charging what they are worth instead of a race to the bottom? Is there a need to improve the culture and the atmosphere in shops? Watch Video Episode HERE Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Zack McClain John Rogers Sean Hill Show Notes: * Are shops evolving? Are shops only having 5 ‘C’ technicians with a mobile diag technician getting outsourced? * Reading, comprehension, and explanation of service information * Shops must have service information and use it * Failure is a great motivator- it motivates you to be better * Have a learning atmosphere in the shop * How do you treat your technician when something goes wrong? * Electricians, HVAC, plumbers, construction, etc are at the high schools- the automotive industry must also have a place * Charge what you’re worth- don’t race to the bottom; elevate the industry * Image problem- people don’t view automotive professionals as professionals. * Is the mobile business a symptom of the industry? * Future of the mobile business- reduced but still evolving.

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