Brett Snyder from the Cranky Flier blog and Cranky Concierge joins to talk about the airlines, traffic drops due to the pandemic, and refund policies.

In this conversation, we discuss Hawaiian Airlines' March traffic reports, United Airlines' handling of passenger refunds in relation to their counterparts at American and Southwest.

The Visual Approach Travel Sentiment Index is also discussed as activity across the internet related to travel has dropped alongside travel itself. Can it be used as an advanced indicator that people are willing to travel again?

A video version of this conversation is also available at:  https://youtu.be/QkSfLYRhHoo

Conversations is a video podcast on the business of the aviation industry.