I was a bit drunk the other night, waiting for a shuttle bus at the enormous hotel complex I was staying at and the bus didn't arrive after an hour of waiting, and the light inebriation had turned into an annoying headachy feeling leaning toward a hangover. Sitting on the bench waiting for the shuttle while nice families and happy people went by made me feel more and more like an unhoused person, stranded on the side of a street in Manhattan.
I returned to the hotel lobby, a total of three times while waiting, asking them to call the shuttle bus driver again, but on the third time they said the hotel manager would drive me to my room himself. (The room was a 10 minute drive, who knew how long a walk.) So he comes out and asks me questions to identify myself I guess to be sure I was entitled to a ride, and in answering his questions, which I felt were rude given that I had been waiting for his freaking shuttle bus for over an hour at this point (and I didn't say freaking, I said the impolite word it stands for) while I was listening for an apology which never came, which is probably part of the reason I was so irritated.
Later when we were seated in his SUV he told me that I needed to be "civil" and not use f-bombs (I was sitting quietly at the time waiting to be taken to my freaking room so I could get over this hangover that was forming) and that was enough for me.
I paused and said the kind of thing you wished you would have said at the time but I never had the guts before to say. Use your imagination. He got out of the SUV and left me sitting there. I don't know what he expected me to do. I eventually got out of the SUV and saw that the lost shuttle bus had finally arrived, and I got on it, and the manager once again lectured me on proper social behavior, from outside the bus, and I looked at him and told him to get lost.
The driver then drove off, and we had a mostly pleasant converation where I explained what an asshole the manager was, noticing that the driver didn't disagree.
And btw, for the record I stayed at the hotel for two nights for over $1000. So I felt I was entitled to a certain amount of respect, if not for being a human being, for paying so much money to stay at such a shitty hotel.
PS: A Conde Nast reviewer liked the hotel. Hard to imagine.