Get a free CX book of your choice, shipped to you. Click here to leave us a voice message ( https://www.talkingcx.com/record-voice-message/ ) that either stumps or challenges Graham and if Robin uses yours Graham will buy you a CX book of your choice (he says as long as he can buy it on Amazon!). An other exciting opportunity to "Join the CX conversation"

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"Ensure Deep Enough Customer Understanding" was prioritized in our top 2 CX Challenges survey results for the 2nd year in a row.

Hear the answers to these and many more questions

• What do we mean when we say Customer Understanding?

• Why is it important?

• What CX techniques represent that understanding?

Find related resources here ( https://www.talkingcx.com/podcast/cx-challenge-2021-customer-understanding/ )